SERVER TRAINING COURSES + CERTIFICATIONS

Servers Excellence server training courses are all in-person, in a restaurant setting, to provide the most effective hands-on training, development and support. Breakfast is included in our training courses.

Our training courses support beginner to experienced hospitality workers, who will gain extensive operational knowledge, specialized training, tools, and performance techniques that focus on excellence at every step of service.

  • L1 BEGINNER SERVER COURSE + CERTIFICATION

    TWO DAY IN- PERSON TRAINING COURSE COVERS THE FOLLOWING:

    Server role responsibilities and expectations

    Hospitality terminology

    Safety in the workplace and guest safety

    Guest reservations

    Pre-shift preparation

    Shift and post-shift duties and team support

    How to read guest cues

    Guest service excellence

    Tray training

    Glassware and dishware training

    Table service excellence

    Selling techniques

    Steps of service

    Payment processes and gratuity

    Scenario based server role-playing and section training

    Trainer evaluations + online certification test.

  • L2 INTERMEDIATE SERVER COURSE + CERTIFICATION

    Our L2 Intermediate Training Course is

    ideal for experienced servers and those in guest facing roles, who are looking to fine tune their skills and further develop their guest service experience, to achieve more role responsibility and success.

    Servers Excellence Level 2 Intermediate Server Course is a three-day in person training program, with a Certification.

    In order to take this course, you must have completed our Level 1 Beginner Server Training Course, or have 3+ years in a server or front of house position.

    This training course will fine tune your guest service experience skills, elevating your serving approach, and provide you with more in-depth knowledge of global menu terminology, food and wine pairings, spirits and food pairings, advanced table experiences, and how to tackle more complex guest solutions with excellence.

    Upon completion and receiving Level 2 Certification, you will be qualified for a more advanced serving role in a full-service hospitality business.

UPCOMING TRAINING DATES

TESTIMONIAL

L1 Server Trainee Graduate - 2023

“ I am very appreciative of this course THANK YOU! I learned a lot and am truly grateful. All can be used for me within my jobs. This course was a wonderful experience all around— instructors, lessons, location, and the food was top notch! THANK you CHEF and team for providing outstanding hospitality!”